OCI Status - Incident History

Multiple Services | Saudi Arabia West (Jeddah) | 993acbc3

Wed, 10 Apr 2024 00:36:11 UTC

Apr1024:36 UTC
Resolved - Network health monitoring confirms that network impact is now resolved in the Saudi Arabia West (Jeddah) region. Oracle engineers have validated that access and functionality are restored for the affected OCI services, and will continue to closely monitor regional network health.

Customer Impact: Customers may have been unable to access or use their Oracle Cloud Infrastructure service resources in the region.

Further updates will be provided as events warrant.

Start Time : April 09, 2024 17:52 UTC
End Time : April 09, 2024 23:33 UTC

Reference Number: 993acbc3

Apr0922:38 UTC
Monitoring - Network health monitoring shows improvement in the success rate of customer traffic in the region following the application of traffic configuration changes and network host updates. Oracle engineers continue to closely monitor regional network health while applying additional mitigations as needed to improve the flow of traffic. Additional updates will be provided as new information becomes available.

Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources in the region.

Further updates will be provided as events warrant.

Start Time : April 09, 2024 17:52 UTC

Reference Number: 993acbc3

Apr0921:33 UTC
Identified - With traffic configuration updates in Saudi Arabia West (Jeddah) complete, Oracle engineers are now deploying additional updates to improve the stability of service hosts that support virtual networking in the region. Additional updates will be provided in approximately 60 minutes or as new information becomes available.

Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources.

Further updates will be provided as events warrant.

Start Time : April 09, 2024 17:52 UTC

Reference Number: 993acbc3

Apr0920:31 UTC
Identified - Oracle engineers have applied mitigations on the impacted network infrastructure and are implementing traffic configuration changes in the Saudi Arabia West (Jeddah) region to optimize the network recovery process. Additional updates will be provided within approximately 60 minutes or as new information becomes available.

Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources.

Further updates will be provided as events warrant.

Start Time : April 09, 2024 17:52 UTC

Reference Number: 993acbc3

Multiple Services | US West (San Jose) | 7375601f

Thu, 21 Mar 2024 03:09:38 UTC

Mar2103:09 UTC
Resolved - We have mitigated the issue affecting the multiple services in Oracle Cloud Infrastructure in the US West (San Jose) region and have confirmed that all services have been restored.

Customer Impact: Customers may have been unable to access or use OCI services in the affected region. If customers are still experiencing issues, please contact Customer Support.

Further updates will be provided as events warrant.

Start Time : March 20, 2024 22:57 UTC
End Time : March 21, 2024 02:57 UTC

Reference Number: 7375601f

Mar2102:34 UTC
Identified - We have observed significant progress in recovery for the affected OCI services in the US West (San Jose). We will continue to closely monitor system logs as services come back online, and will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to access or use OCI services in the affected region.

Further updates will be provided as events warrant.

Start Time : March 20, 2024 22:57 UTC

Reference Number: 7375601f

Mar2101:42 UTC
Identified - We are observing continued recovery for the affected OCI services in the US West (San Jose), with some services reporting full recovery. We will continue to closely monitor system logs as services come back online, and will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to access or use OCI services in the affected region.

Further updates will be provided as events warrant.

Start Time : March 20, 2024 22:57 UTC

Reference Number: 7375601f

Mar2124:46 UTC
Identified - We're monitoring the affected OCI services during the recovery process in US West (San Jose), and Oracle engineers are applying mitigations as needed to ensure that services come back online in a healthy state. We will provide additional updates in approximately 60 minutes or as new information becomes available.

Customer Impact: Customers may be unable to access or use OCI services in the affected region.

Further updates will be provided as events warrant.

Start Time : March 20, 2024 22:57 UTC

Reference Number: 7375601f

Mar2124:14 UTC
Identified - We have identified the cause of the power event in the US West (San Jose) region which has impacted Oracle Cloud Infrastructure (OCI) services. Power has been restored to the region and services are in the process of recovery. We will provide additional updates in approximately 30 minutes or as new information becomes available.

Customer Impact: Customers may be unable to access or use OCI services in the affected region.

Further updates will be provided as events warrant.

Start Time : March 20, 2024 22:57 UTC

Reference Number: 7375601f

Mar2023:45 UTC
Investigating - We're investigating a potential power event in the US West (San Jose) region which is impacting Oracle Cloud Infrastructure (OCI) services. We will provide an additional update in approximately 30 minutes or as new information becomes available.

Customer Impact: Customers may be unable to access or use OCI services in the affected region.

Further updates will be provided as events warrant.

Start Time : March 20, 2024 22:57 UTC

Reference Number: 7375601f

Multiple Services | South Africa Central (Johannesburg) | f71b92e7

Thu, 21 Mar 2024 22:24:28 UTC

Mar2122:24 UTC
Resolved - We've validated that, following the capacity add in South Africa Central (Johannesburg) and further networking adjustments made by OCI engineers, network performance has remained stable for OCI services since March 19, 2024 at 15:34 UTC. Service functionality and network stability have been restored. OCI service teams will continue to closely monitor service health while ISPs continue their work to fully repair all fiber issues in the region.

Customer Impact: Affected customers experienced increased network latency or connectivity failures for their OCI service operations, such as Create, Read, Update, and Delete (CRUD) service management operations. Our service health monitoring showed that the majority of this impact was resolved on March 14, 2024, however some customers may have continued to experience transient connectivity issues until additional network capacity was confirmed to be operationally ready and stable on March 19.

Further updates will be provided as events warrant.

Start Time : March 14, 2024 18:09 UTC
End Time : March 19, 2024 15:34 UTC

Reference Number: f71b92e7

Mar1723:27 UTC
Monitoring - Oracle infrastructure engineers have identified a recurrence of network traffic degradation while monitoring service performance. This recurrence is stemming from a series of fiber cuts affecting network capacity in the South Africa Central (Johannesburg) region. Teams are applying additional backend adjustments to mitigate the impact and will continue to closely monitor service health. Additional updates will be provided as new information becomes available.

Customer Impact: Affected customers may be experiencing increased network latency or connectivity failures for their OCI service operations, such as Create, Read, Update, and Delete (CRUD) service management operations. Our service health monitoring currently shows that the majority of this impact has been resolved. However, some customers may continue to experience transient network connectivity issues.

Further updates will be provided as events warrant.

Start Time : March 14, 2024 18:09 UTC

Reference Number: f71b92e7

Mar1621:08 UTC
Monitoring - Oracle network infrastructure engineers have completed provisioning additional network capacity and have confirmed that links are stable. Network traffic flow has been verified to be healthy. However, the Oracle Health Check (OHC) service may still be missing public telemetry data/logs. Our engineers are continuing to perform additional backend refinements to resolve this issue. Additional updates will be provided as new information becomes available.

Customer Impact: Some OHC customers who rely on OCI metrics-based alarms may not have their alarms working due to public telemetry data/logs being unavailable. All other functions/features of OHC are working at this time.

Further updates will be provided as events warrant.

Start Time : March 14, 2024 18:09 UTC

Reference Number: f71b92e7

Mar1604:50 UTC
Monitoring - Oracle network infrastructure engineers continue to work alongside ISP teams to complete the provisioning of additional network capacity and confirm that one of the links is stable, which will improve network performance in the South Africa Central (Johannesburg) region. Teams are conducting the necessary testing and validation to bring the capacity online in a healthy operational state. Additional updates will be provided as new information becomes available.

Customer Impact: Customer Impact: Due to a series of fibre cuts affecting network capacity in the South Africa Central (Johannesburg) region, customers may experience increased network latency or connectivity failures for their OCI service operations. Our service health monitoring shows that the majority of this impact has been resolved; however, customers may continue to experience transient network connectivity issues.

Further updates will be provided as events warrant.

Start Time : March 14, 2024 18:09 UTC

Reference Number: f71b92e7

Mar1523:19 UTC
Monitoring - Oracle network infrastructure engineers continue to work alongside ISP teams to complete the provisioning of additional network capacity, which will improve network performance in the South Africa Central (Johannesburg) region. Teams are conducting the necessary testing and validation to bring the capacity online in a healthy operational state. Additional updates will be provided as new information becomes available.

Customer Impact: Due to a series of fiber cuts affecting network capacity in the South Africa Central (Johannesburg) region, customers may experience increased network latency or connectivity failures for their OCI service operations. Our service health monitoring shows that the majority of this impact has been resolved, however customers may continue to experience transient network connectivity issues.

Further updates will be provided as events warrant.

Start Time : March 14, 2024 18:09 UTC

Reference Number: f71b92e7

Mar1501:17 UTC
Monitoring - Due to a series of Internet Service Provider (ISP) cable impacts in the South Africa Central (Johannesburg) region, Oracle Cloud Infrastructure (OCI) customers may experience connectivity issues or increased network latency when performing operations within their OCI services. Internet health in the region has been impacted by multiple fiber cuts, which have resulted in an overall reduction of network capacity. The affected ISPs have rerouted traffic to alternate paths to reduce the impact of this issue, and Oracle engineers continue to engage with these providers to determine the next steps towards full resolution.

Customer Impact: Customers may experience increased network latency or connectivity failures for their OCI service operations. Our service health monitoring shows that the majority of this impact has been resolved, however customers may continue to experience transient network connectivity issues. We are working on adding more capacity and we anticipate that these steps will help further with ongoing capacity bottleneck. The estimated time of completion for this activity is 19:00 UTC on 15 March 2024.

Further updates will be provided as events warrant.

Start Time : March 14, 2024 18:09 UTC

Reference Number: f71b92e7

Multiple Services | US East (Ashburn) | 85eafb9a

Tue, 06 Feb 2024 11:30:27 UTC

Feb0611:30 UTC
Resolved - We have mitigated the issue affecting the Oracle Cloud Infrastructure Compute service in the US East (Ashburn) region and have confirmed that all services have been restored.

Customer Impact: During the incident, some customers may have been unable to launch new instances or restart the bare metal host.

Further updates will be provided as events warrant.

Start Time : February 06, 2024 24:04 UTC
End Time : February 06, 2024 11:21 UTC

Reference Number: 85eafb9a

Feb0610:28 UTC
Identified - We are now in the process of applying a fix. Further updates will be provided as we learn more.

Customer Impact: Some customers may still be unable to launch new instances or restart the bare metal host.

Further updates will be provided as events warrant.

Start Time : February 06, 2024 24:04 UTC

Reference Number: 85eafb9a

Feb0609:24 UTC
Identified - We are in the process of applying a fix. Further updates will be provided as we learn more or in 1 hour, whichever is sooner.

Customer Impact: Some customers may still be unable to launch new instances or restart the bare metal host.

Further updates will be provided as events warrant.

Start Time : February 06, 2024 24:04 UTC

Reference Number: 85eafb9a

Feb0608:24 UTC
Identified - We are now in the process of applying a fix. Further updates will be provided as we learn more or in 1 hour, whichever is sooner.

Customer Impact: Some customers may still be unable to launch new instances or restart the bare metal host.

Further updates will be provided as events warrant.

Start Time : February 06, 2024 24:04 UTC

Reference Number: 85eafb9a

Feb0607:14 UTC
Identified - Mitigation is in progress. Further updates will be provided as we learn more or in 1 hour, whichever is sooner.

Customer Impact: Some customers may still be unable to launch new instances or restart the bare metal host.

Further updates will be provided as events warrant.

Start Time : February 06, 2024 24:04 UTC

Reference Number: 85eafb9a

Feb0605:05 UTC
Identified - We’ve identified an issue affecting Oracle Cloud Infrastructure Virtual Cloud Network in the US East (Ashburn) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may be unable to launch new bare metal instances or restart the bare metal host, but the existing ones should continue to operate without any issues.

Further updates will be provided as events warrant.

Start Time : February 06, 2024 24:04 UTC

Reference Number: 85eafb9a

Feb0604:34 UTC
Identified - We’ve identified an issue affecting Oracle Cloud Infrastructure Virtual Cloud Network in the US East (Ashburn) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may be unable to launch new bare metal instances or restart the bare metal host, but the existing ones should continue to operate without any issues.

Further updates will be provided as events warrant.

Start Time : February 06, 2024 24:04 UTC

Reference Number: 85eafb9a

Feb0604:00 UTC
Identified - We’ve identified an issue affecting Oracle Cloud Infrastructure Virtual Cloud Network in the US East (Ashburn) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may be unable to launch new instances or restart the bare metal host, but the existing ones should continue to operate without any issues.

Further updates will be provided as events warrant.

Start Time : February 06, 2024 24:04 UTC

Reference Number: 85eafb9a

Networking | US East (Ashburn) | 944a079f

Fri, 02 Feb 2024 18:53:37 UTC

Feb0218:53 UTC
Resolved - We've mitigated the issue that impacted Oracle Cloud Network Infrastructure in the US East (Ashburn) region. Our engineers have confirmed that service health is fully restored.

Customer Impact: Customers may have encountered connectivity issues when attempting to access a small subset of OCI services that rely on external content delivery networks (CDNs). If you continue to experience issues, please contact Oracle Support.

Further updates will be provided as events warrant.

Start Time : February 02, 2024 13:12 UTC
End Time : February 02, 2024 18:50 UTC

Reference Number: 944a079f

Feb0218:13 UTC
Monitoring - We have applied mitigation steps, and our engineers are observing initial signs of network recovery in system logs. We are continuing to closely monitor OCI services during the recovery process.

Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources.

Further updates will be provided as events warrant.

Start Time : February 02, 2024 13:12 UTC

Reference Number: 944a079f

Feb0217:44 UTC
Investigating - We are actively investigating an issue in the US East (Ashburn) region that may be impacting some OCI services. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to access or use their Oracle Cloud Infrastructure service resources.

Further updates will be provided as events warrant.

Start Time : February 02, 2024 13:12 UTC

Reference Number: 944a079f

Multiple Services | US East (Ashburn) | 5b50803f

Tue, 30 Jan 2024 19:44:02 UTC

Jan3019:44 UTC
Resolved - Impact is now fully mitigated for the affected OCI services in the US East (Ashburn) region with all services reporting full recovery.

Customer Impact: Customers were unable to use or connect to OCI services in the US East (Ashburn) region.

Further updates will be provided as events warrant.

Start Time : January 30, 2024 14:44 UTC
End Time : January 30, 2024 19:37 UTC

Reference Number: 5b50803f

Jan3018:03 UTC
Identified - We are observing continued recovery for the remaining affected OCI services in the US East (Ashburn) region, with the majority of services reporting full recovery. We will continue to closely monitor system logs as services come back online, and will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 30, 2024 14:44 UTC

Reference Number: 5b50803f

Jan3016:54 UTC
Identified - We have identified the cause of the issue impacting OCI services in the US East (Ashburn) region, and are in the process of applying mitigation steps. Some OCI services and customers are beginning to observe recovery as this process continues. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 30, 2024 14:44 UTC

Reference Number: 5b50803f

Jan3016:03 UTC
Investigating - We are continuing to investigate the issue in the US East (Ashburn) region impacting OCI services. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 30, 2024 14:44 UTC

Reference Number: 5b50803f

Jan3015:41 UTC
Investigating - We are actively investigating an issue in the US East (Ashburn) region impacting OCI services. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 30, 2024 14:44 UTC

Reference Number: 5b50803f

Multiple Services | India West (Mumbai) | 730d563d

Sun, 14 Jan 2024 00:03:06 UTC

Jan1424:03 UTC
Resolved - We have identified and recovered from an issue impacting Service Gateway in the India West (Mumbai) region.

Customer Impact: Some services may have been inaccessible for approximately 8 minutes. If customers are still experiencing issues, please contact Customer Support.

Further updates will be provided as events warrant.

Start Time : January 13, 2024 22:42 UTC

Reference Number: 730d563d

Multiple Services | UK West (Newport) | be602230

Sat, 13 Jan 2024 06:23:58 UTC

Jan1306:23 UTC
Resolved - We have mitigated the issue affecting several OCI services in the UK West (Newport) region and have confirmed that all services have been restored.

Customer Impact: If you are continuing to experience issues, please contact Oracle Support.

Further updates will be provided as events warrant.

Start Time : January 12, 2024 21:17 UTC
End Time : January 13, 2024 06:01 UTC

Reference Number: be602230

Jan1305:15 UTC
Identified - We are deploying a fix in the UK West (Newport) region and some services have recovered. We continue to monitor the environment at this time and will provide an update once service recovery has been comple

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 12, 2024 21:17 UTC

Reference Number: be602230

Jan1303:46 UTC
Identified - We continue to see service recovery as we work to apply a fix to the issue in UK West (Newport). We continue to monitor the environment at this time and will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 12, 2024 21:17 UTC

Reference Number: be602230

Jan1302:39 UTC
Identified - We are beginning to see service recovery as we work to apply a fix to the issue in UK West (Newport). We continue to monitor the environment at this time and will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 12, 2024 21:17 UTC

Reference Number: be602230

Jan1301:28 UTC
Identified - We have identified the root cause for an issue in Oracle Cloud Infrastructure Virtual Cloud Network (VCN) impacting multiple OCI services in UK West (Newport) and continue working to mitigate the issue. We will continue to provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 12, 2024 21:17 UTC

Reference Number: be602230

Jan1324:38 UTC
Investigating - We continue to investigate an issue impacting multiple Oracle Cloud Infrastructure (OCI) services in the UK West (Newport) region. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 12, 2024 21:17 UTC

Reference Number: be602230

Jan1223:47 UTC
Investigating - We're investigating an issue that is affecting multiple Oracle Cloud Infrastructure (OCI) services in the UK West (Newport) region.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 12, 2024 21:17 UTC

Reference Number: be602230

Multiple Services | Netherlands Northwest (Amsterdam) | 72d5dece

Sat, 06 Jan 2024 06:53:38 UTC

Jan0606:53 UTC
Resolved - We have mitigated the issue affecting the Netherlands Northwest (Amsterdam) region and have confirmed that all services have been restored.

Customer Impact: If customers are still experiencing issues, please contact Customer Support.

Further updates will be provided as events warrant.

Start Time : January 06, 2024 02:50 UTC
End Time : January 06, 2024 05:35 UTC

Reference Number: 72d5dece

Jan0606:28 UTC
Monitoring - We have made significant progress in restoring core services, and expect that the majority of remaining services are back online at this time in Netherlands Northwest (Amsterdam).

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 06, 2024 02:50 UTC

Reference Number: 72d5dece

Jan0605:54 UTC
Monitoring - We have identified an issue affecting OCI Services in the Netherlands Northwest (Amsterdam) region and have applied a fix to mitigate the issue. We are continuing to monitor the environment at this time. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 06, 2024 02:50 UTC

Reference Number: 72d5dece

Jan0605:00 UTC
Investigating - We continue to investigate an issue in Netherlands Northwest (Amsterdam) region impacting OCI services. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 06, 2024 02:50 UTC

Reference Number: 72d5dece

Jan0604:03 UTC
Investigating - We are actively investigating an issue in Netherlands Northwest (Amsterdam) region impacting OCI services. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : January 06, 2024 02:50 UTC

Reference Number: 72d5dece

Oracle Cloud VMware Solution | Multiple Regions | 2f20f934

Thu, 16 Nov 2023 03:24:00 UTC

Nov1603:24 UTC
Resolved - We identified the issue that affected Oracle Cloud VMware Solution in your region, and we've confirmed that service has been restored.

Customer Impact: Customers that have the VMware HCX feature selected during Software Defined Data Center (SDDC) provisioning may have been unable to use the Oracle Cloud VMware Solution service. Customers may have also been unable to upgrade or downgrade HCX enterprise features. Customers that have dependencies on VMware's SaaS service for other VMware products were also affected by the outage. Existing VMware deployments were unaffected and continued to operate normally.

Further updates will be provided as events warrant.

Start Time : November 15, 2023 13:34 UTC
End Time : November 16, 2023 01:54 UTC
Preliminary Root Cause: We determined a service event from our partner (VMware) affected the Oracle Cloud VMware Solution service. Details of the service event are here: https://status.vmware-services.io/incidents/xzb1xnpy9542. Our engineers have confirmed that the Oracle Cloud Infrastructure (OCI) side was healthy during the VMware service event.

Reference Number: 2f20f934

Nov1521:38 UTC
Investigating - We're investigating an issue affecting Oracle Cloud VMware Solution in your region.

Customer Impact: Customers that have VMware HCX feature selected during a Software Defined Data Center (SDDC) provisioning, may be unable to use the Oracle Cloud VMware Solution service. Customers may also be unable to upgrade and downgrade HCX enterprise features. Customers that have dependency on VMware's SaaS service for other VMware products are also affected due to the VMware service outage. Existing VMware deployments are unaffected and will continue to operate normally.

Further updates will be provided as events warrant.

Start Time : November 15, 2023 13:34 UTC

Reference Number: 2f20f934

Networking | UK South (London) | cd35031e

Wed, 15 Nov 2023 13:37:18 UTC

Nov1513:37 UTC
Resolved - As of 13:30 15 Nov 2023 UTC, we have mitigated the issue affecting the UK South (London) region and have confirmed that all services have recovered.

Customer Impact: If customers are still experiencing issues, please contact Customer Support.

Further updates will be provided as events warrant.

Start Time : November 15, 2023 10:29 UTC
End Time : November 15, 2023 13:30 UTC

Reference Number: cd35031e

Nov1513:11 UTC
Monitoring - Mitigation is in progress and most services have recovered from the network connectivity issue in UK South (London) region. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner.

Customer Impact: Some customers may still be seeing 5xx errors while attempting to access some services.

Further updates will be provided as events warrant.

Start Time : November 15, 2023 10:29 UTC

Reference Number: cd35031e

Nov1512:39 UTC
Identified - Mitigation is in progress and we are starting to see services recover from the network connectivity issue in UK South (London) region. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner.

Customer Impact: Some customers may still be seeing 5xx errors while attempting to access services.

Further updates will be provided as events warrant.

Start Time : November 15, 2023 10:29 UTC

Reference Number: cd35031e

Nov1512:04 UTC
Investigating - Status Update: We are investigating an intermittent network connectivity issue in UK South (London) region impacting OCI services. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner.

Customer Impact: Impacted customers may be seeing 5xx errors while attempting to access services.

Further updates will be provided as events warrant.

Start Time : November 15, 2023 10:29 UTC

Reference Number: cd35031e

Nov1511:48 UTC
Investigating - We are investigating an issue in UK South (London) region that may be impacting OCI services. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : November 15, 2023 10:29 UTC

Reference Number: cd35031e

Multiple Services | US East (Ashburn) | CN-1640259

Thu, 09 Nov 2023 02:50:01 UTC

Nov0902:50 UTC
Resolved - We have mitigated the issue affecting US East (Ashburn) region and have confirmed that all services have recovered at this time.

Customer Impact: If you are still experiencing issues, please contact Oracle support.

Further updates will be provided as events warrant.

Start Time : November 09, 2023 24:17 UTC
End Time : November 09, 2023 02:48 UTC

Reference Number: CN-1640259

Nov0902:19 UTC
Monitoring - We have mitigated the issue affecting US East (Ashburn) region and have confirmed that all services have recovered at this time. If customers are still experiencing issues, please contact Oracle support.

Customer Impact: Customers should start seeing recovery as services are being restored.

Further updates will be provided as events warrant.

Start Time : November 09, 2023 24:17 UTC
End Time : November 09, 2023 02:48 UTC

Reference Number: CN-1640259

Nov0901:40 UTC
Investigating - We are still investigating an issue in US East (Ashburn) region that may be impacting some OCI services. We will continue to provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region

Further updates will be provided as events warrant.

Start Time : November 09, 2023 24:17 UTC

Reference Number: CN-1640259

Nov0901:00 UTC
Investigating - We are investigating an issue in US East (Ashburn) region that may be impacting some OCI services. We will continue to provide regular status updates as we have more information to share.

Customer Impact: Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : November 09, 2023 24:17 UTC

Reference Number: CN-1640259

Multiple Services | Multiple Regions | CN-1639278 (51ca110a)

Wed, 08 Nov 2023 23:36:20 UTC

Nov0823:36 UTC
Resolved - We've mitigated the issue that affected Oracle Exadata Cloud at Customer and Exadata Cloud Services in your region.

Customer Impact: Affected customers may have been unable to perform lifecycle management operations. The availability of Oracle Exadata Cloud at Customer databases and racks were unaffected.

Further updates will be provided as events warrant.

Start Time : November 08, 2023 18:00 UTC
End Time : November 08, 2023 23:09 UTC
Preliminary Root Cause: A subset of network infrastructure encountered a routing issue during an update activity, which prevented it from processing network traffic as expected. Our engineers performed rollbacks and backend configuration changes, restoring full service functionality.

Reference Number: CN-1639278 (51ca110a)

Nov0822:54 UTC
Identified - We've identified the issue affecting Oracle Exadata Cloud at Customer and Exadata Cloud Services in your region. Our engineers are actively working to mitigate the issue.

Customer Impact: Affected customers may be unable to perform lifecycle management operations. The availability of Oracle Exadata Cloud at Customer databases and racks are unaffected.

Further updates will be provided as events warrant.

Start Time : November 08, 2023 18:00 UTC

Reference Number: CN-1639278 (51ca110a)

Nov0821:36 UTC
Investigating - We're investigating a potential issue with Oracle Exadata Cloud at Customer and Oracle Cloud Infrastructure Exadata Cloud Services in several regions.

Customer Impact: Affected customers may be unable to perform lifecycle management operations. The availability of Oracle Exadata Cloud at Customer databases and racks are unaffected.

Further updates will be provided as events warrant.

Start Time : November 08, 2023 18:00 UTC

Reference Number: CN-1639278 (51ca110a)

Oracle Cloud Infrastructure Virtual Cloud Network (VCN) | Multiple Regions | 2e52437c

Tue, 07 Nov 2023 22:57:40 UTC

Nov0722:57 UTC
Resolved - We have mitigated the issue affecting Oracle Cloud Infrastructure (OCI) services in the UAE Central (Abu Dhabi), South Africa (Johannesburg), Spain Central (Madrid), and Mexico Central (Queretaro) regions and have confirmed that all services have been restored.

Customer Impact: Customers may have been unable to use or connect to some OCI services in the affected regions.

Further updates will be provided as events warrant.

Reference Number: 2e52437c

Nov0722:31 UTC
Identified - We have identified an issue affecting some Oracle Cloud Infrastructure (OCI) services in the UAE Central (Abu Dhabi), South Africa Central (Johannesburg), Spain Central (Madrid), and Mexico Central (Queretaro) regions. We have implemented a mitigating fix and are starting to see service recovery. We are continuing to monitor the environment at this time. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Reference Number: 2e52437c

Nov0722:10 UTC
Investigating - We are actively investigating a potential issue which may be impacting some Oracle Cloud Infrastructure (OCI) services in the UAE Central (Abu Dhabi), South Africa Central (Johannesburg), Spain Central (Madrid), and Mexico Central (Queretaro) regions. We will provide regular status updates as we have more information to share.

Customer Impact: Pending

Further updates will be provided as events warrant.

Reference Number: 2e52437c

Multiple Services | US West (San Jose) | 6e5cb161

Sun, 05 Nov 2023 02:24:21 UTC

Nov0502:24 UTC
Resolved - We have mitigated the issue affecting the US West (San Jose) region and have confirmed that all services have been restored. If customers are still experiencing issues, please contact Support.

Customer Impact: Customers may have been unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : November 05, 2023 24:00 UTC
End Time : November 05, 2023 02:28 UTC

Reference Number: 6e5cb161

Nov0502:02 UTC
Identified - As of 01:14 5 Nov 2023 UTC, we have mitigated the issue affecting the US West (San Jose) region and have confirmed that all services have started seeing recovery. We will continue restoration until remaining services are back online.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : November 05, 2023 24:00 UTC

Reference Number: 6e5cb161

Nov0501:58 UTC
Identified - As of 01:14 5 Nov 2023 UTC, we have mitigated the issue affecting the US West (San Jose) region and have confirmed that all services have started seeing recovery. We will continue restoration until remaining services are back online.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : November 05, 2023 24:00 UTC

Reference Number: 6e5cb161

Nov0501:17 UTC
Investigating - We are investigating an intermittent connectivity issue in the US West (San Jose) region that may be impacting OCI services. Further updates will be provided in 30 minutes, or as we learn more, whichever is sooner.

Customer Impact: Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : November 05, 2023 24:00 UTC

Reference Number: 6e5cb161

Oracle Identity Cloud | US West (Phoenix) | CN-1585993

Thu, 26 Oct 2023 07:01:03 UTC

Oct2607:01 UTC
Resolved - We have mitigated the issue affecting the US West (Phoenix) region.

Customer Impact: If you are still experiencing issues, please contact Customer Support.

Further updates will be provided as events warrant.

Start Time : October 26, 2023 01:47 UTC
End Time : October 26, 2023 06:21 UTC

Reference Number: CN-1585993

Oct2606:29 UTC
Identified - We have mitigated the customer impact in 2 of 3 availability domains in the US West (Phoenix) region. We are continuing to investigate intermittent failures in the remaining availability domain.

Customer Impact: Some customers may experience intermittent failures while logging in to the US West (Phoenix) region.

Further updates will be provided as events warrant.

Start Time : October 26, 2023 01:47 UTC

Reference Number: CN-1585993

Oct2604:52 UTC
Investigating - We are starting to see recovery for the issue that was impacting Oracle Identity Cloud in the US West (Phoenix) region. We will continue to provide regular status updates as we have more information to share.

Customer Impact: Customers may experience delays in their backend or unable to log in to their compute nodes when using their service.

Further updates will be provided as events warrant.

Start Time : October 26, 2023 01:47 UTC

Reference Number: CN-1585993

Oct2603:39 UTC
Investigating - We're investigating an issue with Oracle Identity Cloud in the US West (Phoenix) region.

Customer Impact: Customers may experience delays in their backend or unable to log in to their compute nodes when using their service.

Further updates will be provided as events warrant.

Start Time : October 26, 2023 01:47 UTC

Reference Number: CN-1585993

Multiple Services | Sweden Central (Stockholm) | CN-1570308

Sat, 21 Oct 2023 20:03:08 UTC

Oct2120:03 UTC
Resolved - We have confirmed that as of 19:54, 21 Oct 2023 UTC, the network connectivity issue affecting the Sweden Central (Stockholm) region has been mitigated and all impacted services have successfully recovered.

Customer Impact: If you are still experiencing issues, please contact Customer Support.

Further updates will be provided as events warrant.

Start Time : October 21, 2023 17:28 UTC
End Time : October 21, 2023 19:54 UTC

Reference Number: CN-1570308

Oct2119:44 UTC
Investigating - As of 19:17, 21 Oct 2023 UTC, we have mitigated the networking connectivity issue affecting the Sweden Central (Stockholm) region and have confirmed that most services have been restored.

Customer Impact: Customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : October 21, 2023 17:28 UTC

Reference Number: CN-1570308

Oct2119:25 UTC
Investigating - We're investigating an issue with multiple services in the Sweden Central (Stockholm) region.

Customer Impact: Customers may experience intermittent network connectivity issues. An update will be provided within the next 30 minutes.

Further updates will be provided as events warrant.

Reference Number: CN-1570308

Oct2118:58 UTC
Investigating - We're investigating an issue with multiple services in the Sweden Central (Stockholm) region.

Customer Impact: Customers may experience intermittent network connectivity issues. An update will be provided within the next 30 minutes.

Further updates will be provided as events warrant.

Reference Number: CN-1570308

Networking | US West (San Jose) | 1d393583

Fri, 13 Oct 2023 19:00:42 UTC

Oct1319:00 UTC
Resolved - We identified and resolved an issue that affected Oracle Cloud Network Infrastructure in the US West (San Jose) region.

Customer Impact: Affected customers may have experienced latency and intermittently received 5XX-type errors when performing service management operations.

Further updates will be provided as events warrant.

Start Time : October 13, 2023 16:40 UTC
End Time : October 13, 2023 18:40 UTC

Reference Number: 1d393583

Multiple Oracle Cloud Infrastructure (OCI) Services | India West (Mumbai) | 176dc5ab

Sun, 17 Sep 2023 04:05:02 UTC

Sep1704:05 UTC
Resolved - We have mitigated the issue affecting the India West (Mumbai) region and have confirmed that all services have been restored.

Customer Impact: If you are still experiencing issues, please contact Customer Support.

Further updates will be provided as events warrant.

Start Time : September 16, 2023 18:32 UTC
End Time : September 17, 2023 03:57 UTC

Reference Number: 176dc5ab

Sep1702:19 UTC
Monitoring - We have made significant progress restoring services in India West (Mumbai), and the majority of services are back online at this time. While most customers have already recovered, we continue to work with downstream impacted services to ensure that they recover as quickly as possible.

Customer Impact: Some customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : September 16, 2023 18:32 UTC

Reference Number: 176dc5ab

Sep1701:18 UTC
Monitoring - We have mitigated the partial network outage in the India West (Mumbai) region as our network provider has restored connectivity in the affected circuit. Services are starting to see recovery.

Customer Impact: Affected customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : September 16, 2023 18:32 UTC

Reference Number: 176dc5ab

Sep1724:29 UTC
Identified - We continue to troubleshoot the partial network outage in the India West (Mumbai) region, working with our network circuit provider to mitigate multiple circuit issues. According to our provider, there were two fiber cuts impacting both primary and redundant paths.

Customer Impact: Affected customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : September 16, 2023 18:32 UTC

Reference Number: 176dc5ab

Sep1623:15 UTC
Identified - We continue to troubleshoot the partial network outage in the India West (Mumbai) region, working with our network circuit provider to mitigate multiple circuit issues. Given the nature of the problem, we anticipate it will take several hours to restore connectivity. Affected customers may consider DR actions in the form of failing over to another region.

Customer Impact: Affected customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : September 16, 2023 18:32 UTC

Reference Number: 176dc5ab

Sep1622:07 UTC
Identified - We have confirmed that multiple problems with our network circuit provider have led to the partial network outage in the India West (Mumbai) region. We currently are working with our provider to mitigate the issue and will continue to provide status updates as we have more information to share.

Customer Impact: Affected customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : September 16, 2023 18:32 UTC

Reference Number: 176dc5ab

Sep1620:45 UTC
Investigating - We continue to investigate a partial network outage that is impacting some Oracle Cloud Infrastructure (OCI) services in the India West (Mumbai) region. We will continue to provide status updates as we have more information to share.

Customer Impact: Some customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : September 16, 2023 18:32 UTC

Reference Number: 176dc5ab

Sep1620:08 UTC
Investigating - We are still investigating a networking issue that is impacting some Oracle Cloud Infrastructure (OCI) services in the India West (Mumbai) region. We are troubleshooting with the data center provider and will continue to provide regular status updates as we have more information to share.

Customer Impact: Some customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : September 16, 2023 18:32 UTC

Reference Number: 176dc5ab

Sep1619:36 UTC
Investigating - We are investigating an issue in the India West (Mumbai) region that may be impacting Oracle Cloud Infrastructure (OCI) services. Further updates will be provided in 30 minutes, or as events warrant.

Customer Impact: Customers may be unable to use or connect to some OCI services in the region.

Further updates will be provided as events warrant.

Start Time : September 16, 2023 18:32 UTC

Reference Number: 176dc5ab

Multiple Services | Australia East (Sydney) | 22ecf056

Thu, 31 Aug 2023 16:24:28 UTC

Aug3116:24 UTC
Resolved - We have mitigated the issue affecting services in the Australia East (Sydney) region and have confirmed that all services have been restored.

Customer Impact: If you are still experiencing issues, please contact Customer Support.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC
End Time : August 31, 2023 15:38 UTC

Reference Number: 22ecf056

Aug3111:25 UTC
Identified - We have mitigated the issue affecting services in the Australia East (Sydney) region and have confirmed that all services except Oracle Integration 3 and VCN Flow Logs have been restored.

Customer Impact: Some customers may face latency issues when using VCN Flow Logs service and may have intermittent connection issues when using Oracle Integration 3 service.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC

Reference Number: 22ecf056

Aug3108:49 UTC
Identified - Recovery efforts in the Australia East (Sydney) region continue. Multiple OCI services including Console, Block Volumes, Physical network infrastructure, Virtual Cloud Network, Compute infrastructure, and Identity services have recovered. In addition, Autonomous Database and Container Engine for Kubernetes (OKE) are fully operational. We are actively restoring the remaining services.

Customer Impact: Some customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC

Reference Number: 22ecf056

Aug3105:16 UTC
Identified - Recovery efforts in the Australia East (Sydney) region continue. Multiple OCI services including Console, Block Volumes, Physical network infrastructure, Virtual Cloud Network, Compute infrastructure, and Identity services have recovered. In addition, Autonomous Database is fully operational. We are actively restoring the remaining services.

Customer Impact: Some customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC

Reference Number: 22ecf056

Aug3102:02 UTC
Identified - Recovery efforts in the Australia East (Sydney) region continue. Multiple OCI services including Console, Block Volumes, Physical network infrastructure, and Virtual Cloud Network have recovered. In addition, Compute infrastructure and Identity services are fully operational. We are actively restoring the remaining services.

Customer Impact: Some customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC

Reference Number: 22ecf056

Aug3022:25 UTC
Identified - As recovery efforts continue, multiple core OCI services including Console, Block Volumes, physical network infrastructure, and Virtual Cloud Network have recovered. The majority of the affected Compute infrastructure is back online and healthy, and we are actively restoring the remaining infrastructure and services. We do not have an ETA for full recovery at this time.

Customer Impact: Some customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC

Reference Number: 22ecf056

Aug3018:57 UTC
Identified - Recovery efforts in the Australia East (Sydney) region continue and some services have recovered. Full recovery is expected to take a number of hours. We do not have an ETA at this time.

Customer Impact: Some customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC

Reference Number: 22ecf056

Aug3016:53 UTC
Identified - Recovery efforts in the Australia East (Sydney) region are underway and expected to take a number of hours. We do not have an exact ETA at this time.

Customer Impact: Customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC

Reference Number: 22ecf056

Aug3014:14 UTC
Identified - We are continuing to mitigate the issue and monitor the environment at this time. Additional updates will be provided as we have more information to share.

Customer Impact: Customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC

Reference Number: 22ecf056

Aug3013:02 UTC
Identified - We have identified the preliminary root cause in the Australia East (Sydney) region impacting network connectivity. We are taking initial steps toward mitigation and will provide further status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC

Reference Number: 22ecf056

Aug3011:57 UTC
Investigating - We are still investigating an issue in the Australia East (Sydney) region that is impacting multiple OCI services. We have identified root cause of service failures and are working to mitigate the issue. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Start Time : August 30, 2023 10:15 UTC

Reference Number: 22ecf056

Aug3011:19 UTC
Investigating - We are actively investigating an issue in the Australia East (Sydney) region that is impacting some OCI services. We will provide regular status updates as we have more information to share.

Customer Impact: Customers may be unable to use or connect to certain OCI services in the region.

Further updates will be provided as events warrant.

Reference Number: 22ecf056

Multiple Services | UK South (London) | d910babb

Wed, 23 Aug 2023 13:36:57 UTC

Aug2313:36 UTC
Resolved - We have completed the mitigation and all OCI services are recovered. If you continue to see issues, please contact Support.

Customer Impact: Issue is now mitigated.

Further updates will be provided as events warrant.

Start Time : August 23, 2023 09:27 UTC
End Time : August 23, 2023 12:26 UTC

Reference Number: d910babb

Aug2312:42 UTC
Monitoring - We have applied the fix and some services are starting to recover.

Customer Impact: Some customers may continue to experience issues while the fix propagates.

Further updates will be provided as events warrant.

Start Time : August 23, 2023 09:27 UTC

Reference Number: d910babb

Aug2311:47 UTC
Investigating - We have identified root cause and are working to mitigate the issue. We will provide regular status updates as we have more information to share.

Customer Impact: We will provide regular status updates as we have more information to share.

Further updates will be provided as events warrant.

Start Time : August 23, 2023 09:27 UTC

Reference Number: d910babb

Aug2311:18 UTC
Investigating - We are actively investigating an issue with Virtual Networking in the UK South (London) region that may be impacting some OCI services.

Customer Impact: We are in process of mitigating this issue and will continue to provide updates.

Further updates will be provided as events warrant.

Start Time : August 23, 2023 09:27 UTC

Reference Number: d910babb

Oracle Identity Cloud | Japan East (Tokyo) | CN-1371356

Wed, 16 Aug 2023 03:31:25 UTC

Aug1603:31 UTC
Resolved - We have mitigated the issue affecting Oracle identify Cloud service (IDCS) in Japan East (Tokyo) region and have confirmed that services have been restored.

Customer Impact: Customers may have experienced errors while logging into their applications relying on IDCS as their Identity Provider.

Further updates will be provided as events warrant.

Start Time : August 16, 2023 01:34 UTC
End Time : August 16, 2023 02:58 UTC

Reference Number: CN-1371356

Aug1602:56 UTC
Investigating - We're investigating a potential issue with multiple services in the Japan East (Tokyo) region.

Customer Impact: Customers may experience errors while logging into their applications relying on IDCS as their Identity Provider

Further updates will be provided as events warrant.

Start Time : August 16, 2023 01:34 UTC

Reference Number: CN-1371356

Functions | US East (Ashburn) | CN-1369583

Tue, 15 Aug 2023 22:42:14 UTC

Aug1522:42 UTC
Resolved - The issue that impacted multiple services in the US East (Ashburn) region has been fully mitigated as of 21:37 UTC. All services and customers are recovered.

Customer Impact: Customers may have been unable to perform operations such as invoking functions or creating new OKE containers.

Further updates will be provided as events warrant.

Start Time : August 15, 2023 19:17 UTC
End Time : August 15, 2023 21:37 UTC

Reference Number: CN-1369583

Aug1522:03 UTC
Monitoring - We've applied mitigating actions to address the issue impacting multiple services in the US East (Ashburn) region, and services are beginning to observe recovery. Oracle engineers will continue to monitor the affected infrastructure during the recovery phase.

Customer Impact: Customers may have been unable to perform operations such as invoking functions or creating new OKE containers.

Further updates will be provided as events warrant.

Start Time : August 15, 2023 19:17 UTC

Reference Number: CN-1369583

Aug1521:05 UTC
Investigating - We're investigating a potential issue with Oracle Cloud Infrastructure Functions in the US East (Ashburn) region.

Customer Impact: Some customers may be unable to spin-up functions.

Further updates will be provided as events warrant.

Start Time : August 15, 2023 19:17 UTC

Reference Number: CN-1369583

Multiple Services | US East (Ashburn) | f848409d (CN-1202936)

Sat, 03 Jun 2023 19:05:49 UTC

Jun0319:05 UTC
Resolved - We've mitigated the cooling issue affecting Oracle Cloud Infrastructure services in the US East (Ashburn) region, and we have confirmed through monitoring that all Oracle Cloud Infrastructure services have been restored.

Customer Impact: Customers may have been unable to access or use some Oracle Cloud Infrastructure services.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC
Preliminary Root Cause: A subset of datacenter cooling infrastructure experienced an issue that caused ambient temperatures to rise which subsequently impacted Oracle Cloud Infrastructure services.

Reference Number: f848409d (CN-1202936)

Jun0310:52 UTC
Monitoring - We have mitigated the issue impacting Oracle Cloud Infrastructure (OCI) services in the US East (Ashburn) region and can confirm that services have been restored. We will continue to monitor to ensure continued stability of our services.

Customer Impact: A small number of customers may still be experiencing some issues. Please contact support if you require additional assistance.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0309:01 UTC
Identified - We continue to work to restore health to Oracle Cloud Infrastructure (OCI) services in the US East (Ashburn) region. Temperatures remain stable. Next update will be provided in 2 hours or as events warrant.

Customer Impact: Customers may be unable to access or use multiple service features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0307:36 UTC
Identified - Temperatures remain stable and engineers continue to work on restoring impacted Oracle Cloud Infrastructure (OCI) services as safely as possible.

Customer Impact: Customers may be unable to access or use multiple service features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0306:26 UTC
Identified - Temperatures remain stable and we continue to focus on restoring impacted Oracle Cloud Infrastructure (OCI) services as safely as possible.

Customer Impact: Customers may be unable to access or use multiple service features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0305:23 UTC
Identified - With temperatures brought down, our engineers continue to mitigate impacted services.

Customer Impact: Customers may be unable to access or use multiple service features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0304:23 UTC
Identified - With the successful installation of additional cooling systems by the colocation provider, temperatures have been brought down to acceptable levels. We continue to restore and monitor services that were affected by the issue.

Customer Impact: Customers may be unable to access or use multiple service features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0303:10 UTC
Identified - Following the successful installation of additional cooling systems by engineers and the colocation partner, we have begun to restore services that were impacted by the issue affecting multiple Oracle Cloud Infrastructure (OCI) services in the US East (Ashburn) region. We will continue to closely monitor the situation.

Customer Impact: Customers may be unable to access or use multiple service features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0302:27 UTC
Identified - Engineers and the colocation partner have successfully installed additional cooling systems to reduce ambient temperatures and mitigate the issue affecting multiple Oracle Cloud Infrastructure (OCI) services in the US East (Ashburn) region. We will continue to closely monitor this situation.

Customer Impact: Customers may be unable to access or use multiple service features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0324:41 UTC
Identified - Engineers and the colocation partner continue to work installing additional cooling systems to reduce ambient temperatures and mitigate the issue affecting multiple Oracle Cloud Infrastructure (OCI) services in the US East (Ashburn) region. We will continue to monitor this issue.

Customer Impact: Customers may be unable to access or use multiple service features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0223:19 UTC
Identified - Engineers are installing additional cooling systems to reduce ambient temperatures and mitigate the issue affecting multiple Oracle Cloud Infrastructure (OCI) services in the US East (Ashburn) region.

Customer Impact: Customers may be unable to access or use multiple service features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0222:32 UTC
Identified - We've identified a cooling system issue affecting multiple services in the US East (Ashburn) region. Our engineers continue to work to mitigate the issue and we are partnering with the colocation provider at this time.

Customer Impact: Customers may be unable to access or use multiple service features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0220:35 UTC
Identified - We've identified a cooling system issue affecting multiple services in the US East (Ashburn) region. Our engineers are actively working to mitigate the issue.

Customer Impact: Customers may be unable to access or use multiple services features.

Further updates will be provided as events warrant.

Start Time : June 02, 2023 18:37 UTC

Reference Number: f848409d (CN-1202936)

Jun0220:07 UTC
Investigating - We are actively investigating an issue in IAD region that may be impacting some OCI services. We will provide regular status updates as we have more information to share.

Customer Impact: Impact is currently being assessed at this time.

Further updates will be provided as events warrant.

Reference Number: f848409d (CN-1202936)

Networking | Chile Central (Santiago) | 130e0783

Wed, 17 May 2023 18:07:22 UTC

May1718:07 UTC
Resolved - We identified an issue with Oracle Cloud Network Infrastructure in the Chile Central (Santiago) region, and we've confirmed that service has been restored.

Customer Impact: Customers may have been unable to access or use their Oracle Cloud Infrastructure services during the impact window.

Further updates will be provided as events warrant.

Start Time : May 17, 2023 16:00 UTC
End Time : May 17, 2023 17:07 UTC
Preliminary Root Cause: A subset of the supporting network infrastructure in Chile Central (Santiago) encountered an issue which impacted the processing of network traffic.

Reference Number: 130e0783